Refund policy

MARRKYM Refund & Return Policy

At MARRKYM, we want you to feel confident every time you shop with us. If something isn't quite right, we're here to make returns and refunds as simple as possible.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. If more than 30 days have passed since delivery, unfortunately we can't offer a refund or exchange.

Condition of Returned Items

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all tags, seals, and inserts intact
  • Accompanied by proof of purchase (order number or receipt)

Please note: for hygiene and safety reasons, we cannot accept returns on opened or used personal care items — including but not limited to skincare, beauty tools that touch the skin, and similar self-care products. This policy protects the health and safety of all our customers.

How to Start a Return

We keep this simple:

  1. Email us first at support@marrkym.com with your order number and the reason for your return. Please do not send items back before contacting us — we'll confirm your return is eligible and provide instructions.
  2. Once approved, we'll let you know where to send your item and provide any additional details you need.
  3. Pack the item securely in its original packaging to prevent damage in transit.

Return Shipping Costs

  • If the return is due to a change of mind, fit, or preference, the customer is responsible for return shipping costs.
  • If the item is defective, damaged, or incorrect, MARRKYM will cover return shipping costs, and we'll provide instructions on how to send it back at no cost to you.

We recommend using a trackable shipping method for any return, as MARRKYM is not responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved.

  • If approved, your refund will be issued to your original payment method within 5–10 business days.
  • Please note that your bank or credit card provider may take additional time to process and post the refund to your account.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@marrkym.com within 30 days of delivery, including photos of the issue where possible. You'll have the choice of:

  • A full refund, or
  • A free replacement of the same item, shipped at no additional cost to you.

We want to make this right quickly and fairly.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size, color, or product, please start a return for the original item and place a new order for the item you'd prefer.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible at support@marrkym.com. We'll do our best to accommodate changes before your order ships, but once an order has been processed for shipping, it will need to follow our standard return process instead.

Questions?

We know returns can feel stressful, and we're here to help make it easy. If you have any questions about this policy or a specific order, reach out anytime.

Contact us: support@marrkym.com

This policy was last updated on October 12, 2026.